Customer Success Strategies to Fuel Growth in 2021

Jeff Titterton

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Zendesk’s CMO Jeff Titterton discusses the most important customer experience lessons learned from the pandemic and shares tactical insights from Zendesk’s forthcoming CX Trends report that will help accelerate business growth in 2021.

Specifically, Jeff will cover:

  • Why CX is the lifeblood of high-growth businesses and how to build trust with customers at scale
  • How to adapt to changing consumer behavior to favor faster, more convenient engagement models
  • How to build agility and flexibility into your company’s DNA to better respond to customer needs in real-time

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